WARRA Policies

All memberships must be activated and started within two (2) months from the date of purchase.

If a membership is not activated within this two-month period, the membership will automatically begin on the date immediately following the end of the two-month activation period, regardless of whether the member has attended or used the Academy.

Once a membership has started, failure to attend or use the facilities does not postpone, extend, pause, or suspend the membership period.

The membership duration begins from the confirmed start date or the automatic activation date described above and continues for the duration of the package purchased.

The member is responsible for using the membership within its validity period.

Unused days, sessions, classes, or services do not automatically extend the membership.

All payments made to WARRA Combat & Fitness Academy are non-refundable once payment has been completed, except where a refund is required under applicable law in the State of Kuwait.

This includes, but is not limited to:

• Membership fees
• Package fees
• Personal training fees
• Class fees
• Program fees
• Registration fees
• Online purchases of Academy services
• Other payments made for WARRA services

No full or partial refund will be provided because of non-attendance, change of mind, personal circumstances, travel, work commitments, relocation, scheduling conflicts, failure to activate or use a membership, or termination resulting from a violation of Academy rules or misconduct.

Any membership freeze, extension, transfer, cancellation, upgrade, or other modification is subject to WARRA's applicable membership policies and management approval.

The availability and duration of a freeze or other adjustment may depend on the membership or package purchased.

Approval of a freeze, transfer, extension, or other adjustment does not create an entitlement to a cash refund.

Memberships, packages, classes, personal training services, programs, and other services may be purchased through the WARRA website.

The customer is responsible for ensuring that all information entered during checkout is accurate.

A purchase is considered completed once payment has been successfully processed and an order confirmation has been issued.

The applicable membership or package conditions remain the same whether the purchase is made online or directly through WARRA.

Prices, promotions, packages, and availability may change from time to time. The conditions applicable to a purchase are those presented at the time the order is completed, subject to applicable law.

By participating in activities at WARRA, the member confirms, to the best of her knowledge, that she is physically able to participate in exercise and fitness activities.

Activities may include strength and resistance training, cardiovascular exercise, group fitness, Pilates, yoga, boxing, kickboxing, jiu-jitsu, martial arts, gymnastics, functional training, personal training, free weights, machines, and other physical activities.

Members understand that these activities may be physically demanding and may involve risks including falls, strains, sprains, impact, collision, muscle or joint injuries, and other injuries associated with exercise or sport.

Members are responsible for informing WARRA staff and/or their trainer of any medical condition, injury, pregnancy, physical limitation, medication, or other health concern that may affect their ability to exercise safely.

Where appropriate, WARRA may recommend that a member obtain medical clearance before participating.

Participation in exercise, fitness classes, martial arts, combat sports, gymnastics, personal training, and use of Academy equipment involves inherent physical risks.

By participating, members voluntarily accept the ordinary and inherent risks associated with these activities.

Members must follow staff and trainer instructions and use equipment only for its intended purpose.

To the extent permitted by applicable law, WARRA Combat & Fitness Academy, its owners, management, employees, trainers, instructors, and representatives will not be responsible for injury, loss, or damage arising from the ordinary and inherent risks of participation, failure to follow instructions, misuse of equipment, or failure to disclose relevant health information.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

Members are responsible for their own personal belongings.

WARRA Combat & Fitness Academy is not responsible for lost, stolen, forgotten, or damaged personal property except where responsibility is imposed by applicable law.

Members are encouraged to use the lockers provided and avoid bringing unnecessary valuables to the Academy.

All members are expected to:

• Maintain appropriate personal hygiene.
• Wear appropriate sports clothing and footwear for the activity.
• Treat staff, trainers, members, and visitors respectfully.
• Follow safety instructions, class rules, and Academy policies.
• Use equipment properly and return it after use.
• Avoid intentionally damaging Academy property or equipment.
• Follow rules applicable to studios, martial arts areas, classes, and training spaces.
• Refrain from abusive, threatening, dangerous, disruptive, harassing, physically aggressive, or otherwise inappropriate behavior.
• Refrain from shouting at, threatening, pushing, inappropriately touching, or physically confronting staff, trainers, members, or visitors.
• Follow reasonable policy updates introduced for the safety and operation of the Academy.

Serious or repeated violations may result in suspension or termination of membership in accordance with WARRA policy and applicable law.

Where membership is terminated because of serious or repeated misconduct, no refund will be provided except where required by applicable Kuwait law.

Class schedules, trainers, instructors, operating hours, and program availability may be changed when reasonably necessary for operational, safety, staffing, or scheduling reasons.

Where possible, WARRA will communicate significant changes through its usual communication channels.

A change in class schedule or instructor does not automatically create an entitlement to a refund or membership extension, subject to applicable law.

WARRA may occasionally take photographs or videos inside the Academy for social media, marketing, and promotional purposes.

A member will not intentionally be featured or made identifiable in promotional content without her permission.

Members who do not wish to appear in the background of photography or filming taking place at the Academy may inform reception or a member of staff.

Customers are responsible for providing accurate contact, billing, and membership information when using the WARRA website.

WARRA reserves the right to correct obvious website errors relating to descriptions, availability, or pricing, subject to applicable consumer law and any rights arising from an already completed transaction.

Unauthorized or fraudulent use of the website, payment system, member accounts, promotions, or discount codes is prohibited.

Promotional memberships, discounts, complimentary periods, free sessions, bonus periods, and other special offers may have additional conditions.

Unless expressly stated otherwise, promotional benefits have no cash value and cannot be exchanged for cash.

The specific conditions displayed or communicated with a promotion form part of these Terms & Conditions.

WARRA may introduce reasonable updates to Academy rules, procedures, schedules, and operational policies where necessary for safety, legal compliance, or the effective operation of the facility.

Any changes will be applied subject to applicable Kuwait law and will not remove rights that cannot legally be excluded.

These Terms & Conditions are governed by the applicable laws and regulations of the State of Kuwait.

Nothing in these Terms & Conditions is intended to exclude, restrict, or limit any consumer right or other legal protection that cannot lawfully be excluded.

By completing a purchase through the WARRA website and selecting the checkbox confirming acceptance of these Terms & Conditions, the customer confirms that she has read, understood, and agreed to them.

Members completing a physical membership agreement may also be required to sign WARRA's Membership Agreement, Health Declaration & Liability Waiver.

Where a separate membership agreement or specific package condition applies, those terms will form part of the member's agreement with WARRA.

When you contact WARRA, register through our website, social-media advertisements, Meta Instant Forms, WhatsApp, or visit our facility, we may collect:

• Full name
• Mobile / WhatsApp number
• Email address
• Age or age group where relevant
• Information submitted through forms or promotions
• Details about the person accompanying you where voluntarily provided
• Membership interests and preferred programs
• Visit, trial-pass and membership information
• Communications and enquiries with our team

We may use your information to:

• Process your enquiry or registration
• Activate promotional passes or trial visits
• Arrange and confirm visits
• Contact you regarding WARRA services and memberships
• Follow up after your visit
• Manage memberships, bookings and customer service
• Provide information about programs, classes and offers you requested or may reasonably be interested in
• Improve our services, customer experience and marketing performance
• Maintain internal records and lead-management information
• Meet applicable legal, accounting or operational requirements

By submitting your information, you understand that WARRA may contact you regarding your enquiry, pass, visit, or membership through:

• Phone calls
• WhatsApp
• SMS
• Email
• Social-media messaging

You may ask us to stop promotional communications at any time.

WARRA may use advertising platforms such as Meta, Instagram, Facebook, Google or similar services to receive enquiries and registrations.

When you submit a form through one of these platforms, information may first be processed by that platform according to its own privacy policy before being provided to WARRA.

WARRA does not sell your personal information.

We may share information only when reasonably necessary with:

• Service providers supporting our website, software or communications
• Membership, booking or customer-management systems
• Advertising and analytics platforms
• Payment or accounting providers where applicable
• Professional advisers or authorities where legally required

These parties should only receive information necessary to perform their relevant services.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, for customer follow-up, membership administration, dispute resolution, and applicable legal or accounting requirements.

Information that is no longer reasonably required may be deleted, anonymized, or securely archived.

WARRA takes reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

You may contact WARRA to request, where applicable:

• Access to personal information we hold about you
• Correction of inaccurate information
• Updating your contact details
• Stopping promotional communications
• Deletion of information that is no longer required, subject to legal and operational requirements

WARRA provides programs for children and teenagers.

Where personal information relates to a minor, registration and communication should be completed or authorized by the parent or legal guardian where appropriate.

WARRA may update this Privacy Policy when our services, systems, or legal requirements change.

The latest version will be published on this page with the updated effective date.

WARRA Women – Combat & Fitness Academy
E-Mall, Hawally, Kuwait
Email: info@warrawomen.com
Instagram: @warra_women

For questions about this Privacy Policy, or to request access, correction, updating, or deletion of your personal information, please contact WARRA through our official contact channels.